ku9n Privacy
Policy

ku9n operates the online casino and sports betting platform accessible at ku9n.io and all associated sub-domains and mobile-optimised versions of that platform. In this Privacy Policy, references to "ku9n", "we", "us" or "our" mean the operators of the ku9n platform. References to "you" or "your" mean any individual who visits, registers on or otherwise uses the ku9n platform.

ku9n acts as the data controller for personal data collected through the platform. This means we determine the purposes and means of processing your personal data. Where we engage third-party service providers to process data on our behalf, those providers act as data processors and are bound by contractual obligations that restrict their use of your data to the purposes we specify.

ku9n collects personal data through three primary channels: information you provide directly, information generated automatically by your use of the platform, and information we receive from third-party payment providers and identity verification services.

When you register an account, make a deposit or withdrawal, contact support or participate in a promotion, you may provide the following types of personal data:

• Identity data: Full legal name, date of birth, gender, national identity card (NID) number or passport number.
• Contact data: Mobile phone number, email address, residential address including city, district and postcode.
• Financial data: Mobile banking account identifiers (bKash, Nagad, Rocket, Upay numbers), bank account details where applicable, deposit and withdrawal history denominated in BDT.
• Verification documents: Copies of government-issued identity documents submitted for KYC (Know Your Customer) verification.
• Communications data: Records of any correspondence between you and the ku9n support team, including live chat transcripts and support ticket content.

When you access and use the ku9n platform, certain data is collected automatically by our technical systems. This data is used primarily for security, fraud prevention and platform improvement:

• Device data: Device type, operating system, browser type and version, screen resolution and device fingerprint identifier.
• Network data: IP address, approximate geographic location derived from IP, internet service provider.
• Usage data: Pages visited, games played, betting markets accessed, session duration, click patterns and navigation paths.
• Transaction logs: Timestamps and values of all deposits, withdrawals, bets placed and game rounds completed.
• Cookie data: See Section 6 (Cookies & Tracking) for full details of the cookies and tracking technologies we use.

We may receive limited personal data about you from third-party providers including identity verification services used to confirm your age and identity during KYC, and payment processors who confirm the status of your transactions. We use this data only to supplement what you have provided directly and to fulfil our verification and compliance obligations.

The personal data we collect is used for the following purposes. Each purpose is supported by a legal basis, which is described in Section 4.

Purpose	Data Used	Legal Basis
Account registration and management	Identity data, contact data	Contract performance
Processing deposits and withdrawals in BDT	Financial data, identity data	Contract performance
Age and identity verification (KYC)	Identity data, verification documents	Legal obligation
Fraud detection and prevention	Device data, network data, transaction logs	Legitimate interests
Customer support	Identity data, contact data, communications data	Contract performance
Responsible gaming monitoring	Usage data, transaction logs	Legitimate interests / legal obligation
Sending promotional communications	Contact data, usage data	Consent
Platform analytics and improvement	Usage data, device data, cookie data	Legitimate interests
Legal and regulatory compliance	All categories as required	Legal obligation

ku9n processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your ku9n account, take your deposits, pay out your winnings and provide you with the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification requirements, anti-money-laundering obligations and record-keeping duties.
• Legitimate interests: Processing we carry out in pursuit of our legitimate business interests, such as detecting fraud, preventing account abuse, improving platform performance and maintaining platform security — provided those interests are not overridden by your rights and interests.
• Consent: Processing for purposes such as sending marketing communications, where we have asked for and received your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

All deposits and withdrawals on the ku9n platform are processed in Bangladeshi Taka (BDT) via our payment partners. To process your transactions, we share limited financial and identity data with these providers. The payment partners currently integrated with ku9n include:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• Banking partners: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International card networks: Visa, Mastercard (where applicable)

Data shared with payment partners is limited to the information strictly necessary for transaction processing — typically your account identifier with that provider and the transaction amount. We do not share your full ku9n account profile, betting history or game usage data with payment partners. Each partner processes your data under their own privacy policy and data protection standards.

ku9n uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, prevent fraud and understand how players interact with our games and features. The following categories of cookies are in use:

These cookies are essential for the platform to function. They maintain your login session, remember your account preferences and protect the platform from cross-site request forgery attacks. These cookies cannot be disabled without breaking core platform functionality.

We use analytics cookies to understand aggregate usage patterns on the ku9n platform — such as which games are most popular, how players navigate between sections and where technical errors occur. Analytics data is processed in aggregated, anonymised form and is not used to personally identify individual players.

Our fraud detection systems use cookies and device fingerprinting to identify unusual account behaviour, detect the use of bots or automated scripts and prevent the same individual from creating multiple accounts. This processing is carried out on the legal basis of legitimate interests in maintaining a fair and secure platform.

With your consent, ku9n may use cookies to deliver personalised promotional content on the platform and, where applicable, to attribute your visit to a specific marketing campaign. Marketing cookies are only placed with your prior consent and can be withdrawn at any time via your account settings.

ku9n does not sell your personal data. We share data only in the following circumstances:

• Payment processors: As described in Section 5, limited financial data is shared to process BDT transactions via bKash, Nagad, Rocket, Upay and our banking partners.
• Identity verification providers: During KYC, identity document data may be shared with accredited verification service providers who confirm authenticity on our behalf under strict data processing agreements.
• Game content providers: When you play a game hosted by a third-party studio (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe or Ezugi), a session token and minimal technical data is passed to that studio's servers to initialise the game. Game studios do not receive your financial data or full identity profile.
• Legal and regulatory authorities: We may disclose personal data to government bodies, law enforcement agencies or regulators where we are required to do so by applicable law or by a valid legal order. We will not disclose data voluntarily to authorities beyond what is legally required.
• Business transfers: In the unlikely event that ku9n is subject to a merger, acquisition or asset sale, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any resulting change to this Privacy Policy.

ku9n takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ku9n servers.
• Encryption at rest for sensitive stored data including identity documents and financial records.
• Role-based access controls ensuring that ku9n staff can only access the data necessary for their specific job function.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication (2FA) options for player accounts to reduce the risk of unauthorised login.
• Automated fraud monitoring systems that flag unusual account activity for review in real time.

While we apply rigorous security practices, no digital platform can guarantee absolute security. You also play an important role in protecting your account: use a strong, unique password, enable 2FA, and contact us immediately if you suspect your account has been compromised.

ku9n retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following principles:

• Active account data: Retained for the full duration that your account remains open and active on the platform.
• Post-closure retention: Following account closure, certain data (including transaction records and identity verification documents) is retained for a legally mandated period to meet anti-money-laundering record-keeping requirements. This period is typically five years from the date of account closure.
• Support communications: Live chat transcripts and support ticket records are retained for a period sufficient to resolve any related disputes, after which they are deleted or anonymised.
• Marketing data: If you withdraw marketing consent, your contact details are removed from our promotional mailing lists within a reasonable period. A suppression record may be retained to prevent you from being accidentally re-added to those lists.
• Cookie data: Session cookies expire at the end of your browser session. Persistent cookies expire within the timeframes described in our cookie settings, which you can review in your account preferences.

You have the following rights in relation to the personal data ku9n holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your ku9n username so we can locate your account:

1. Right of access: You may request a copy of all personal data ku9n holds about you. We will provide this in a clear, readable format within a reasonable period of receiving your verified request.
2. Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
3. Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where no overriding legal retention obligation applies.
4. Right to restrict processing: You may request that we pause processing of your data in certain circumstances — for example, while you contest the accuracy of data we hold about you.
5. Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your data in a structured, machine-readable format.
6. Right to object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
7. Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

The ku9n platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been submitted by or on behalf of a person under this age, we will delete that data immediately and close the associated account.

If you are a parent or guardian and believe that a minor in your care has created a ku9n account or submitted personal data to us, please contact us immediately at [email protected] so we can take appropriate action without delay.

ku9n may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify you via the platform or by email to your registered address before the changes take effect. The date at the top of this page always reflects when the policy was last revised.

Your continued use of the ku9n platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically. If you disagree with any changes, you should stop using the platform and may request account closure by contacting our support team.

If you have any questions, concerns or requests relating to this Privacy Policy or to how ku9n handles your personal data, please contact us through the following channels:

• Email: [email protected] (plain text — this is not a clickable link)
• Subject line for privacy matters: "Privacy Query" or "Data Rights Request"
• Live Chat: Available 24/7 from your account dashboard after login
• Support Hours: All days including public holidays — BST (UTC+6)

We take all privacy-related communications seriously and aim to provide clear, helpful responses. Please include your ku9n username in any correspondence so we can quickly locate your account and address your query efficiently.